Free First-Time Exchanges:
We want you to love your gear. That's why we offer a free first-time exchange with our Fit Satisfaction Guarantee. If you are returning underwear that you've tried on and it's your first order from us, you are eligible for our Fit Satisfaction Guarantee.

Fit Satisfaction Guarantee:
If you’re not satisfied with the fit of your NADS, we offer a 30-day refund guarantee. Here’s how it works:

Only open and try on one pair if you’ve ordered multiple.
Example: If you order an 8-pack, open and try on just one pair. If the fit isn’t right, ONLY return the remaining 7 unopened pairs for a full refund. 

*We do NOT provide refunds for single pair orders that have been worn or washed.

Note: All shipping costs, duties/import taxes and any other associated fees such as exchange and transaction fees are non-refundable. We are unable to provide return labels for shipments outside of the US. 

Unopened Garments Only:
We can only accept returns of unopened garments, as opened items cannot be reused. Please ensure when ordering multiple pairs to try on just one to check the fit.

Donation Encouragement:
If a pair doesn’t fit, we encourage you to donate it to someone in need.

By following these guidelines, we aim to make your shopping experience with us smooth and satisfying. If you have any questions or need assistance, our customer service team is here to help.

To begin your return/exchange, Start Here